Privacy Policy
Last updated: March 2026
Pre-launch Phase: VAELO is currently operating a pre-launch waitlist. No payments are collected and no orders are processed. We only collect the information described below to gauge interest and notify you of product availability.
1. Information We Collect
We only collect information you provide directly to us when you join our waitlist (processed securely via Web3Forms) or contact us. This may include your email address and postal code.
2. How We Use Your Information
Your information is used to gauge interest in our upcoming product, notify you of launch availability in your area, and improve our services. We do not sell or rent your personal data to third parties. VAELO is currently in a pre-launch phase — no payments are collected and no orders are processed.
3. Tracking and Analytics
We use tracking technologies including cookies, Google Analytics (GA4), and the Meta (Facebook) Pixel to understand how visitors interact with our website. Google Analytics collects anonymised usage data such as pages visited, time on site, and device information; this data is processed by Google LLC. The Meta Pixel collects browsing behaviour data such as pages visited, buttons clicked, and actions taken; this data may be shared with Meta Platforms, Inc. for ad targeting, measurement, and optimisation purposes. Both services are loaded only after you provide explicit consent via our cookie banner.
4. Cookies
Our website uses cookies — small text files stored on your device — to remember preferences and analyse site traffic. You may disable cookies in your browser settings, though this may affect your experience on our website.
5. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. Waitlist and order data is retained for up to 24 months from the date of collection.
6. Your Rights
Under the Digital Personal Data Protection Act, 2023 (DPDPA) and applicable Indian law, you have the right to access, correct, and request deletion of your personal data. To exercise these rights, contact us at the email below.
7. Third-Party Sharing
We may share your information with trusted third parties solely for analytics (Google LLC), advertising and analytics (Meta Platforms), and form processing (Web3Forms). We do not sell your personal data.
8. Contact Us
We are a Product Design Studio based in Chandigarh, India. If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at hello@vaelo.in.